Most organizations or departments consistently identify improving communication as a strategic goal. Differing communication styles, excessive use of jargon, and a failure to connect messages with organizational goals or priorities are among the many challenges that can lead to communication breakdowns. Although managers often believe they are effective communicators, many do not evaluate their communication style from the perspective of their employees. What is it like for employees to work for their manager? What do employees need their manager to stop, start, or continue doing to communicate more effectively?
This workshop helps managers identify how personality preference influences the use of differing workplace communication styles. Using a combination of lecture, large group discussion, and case study application, participants will practice how to become a more balanced and effective communicator by using techniques that help create clear and specific messages reflecting organizational goals and priorities.
Participants will learn how to:
- Apply active listening techniques, “I” messages, and clarifying statements to build trust and foster positive relationships
- Identify strategies that improve communication with differing workplace personality types
- Use techniques that promote clear and respectful communication during challenging situations and with cross cultural teams.
- Create a personal action plan to apply effective communication techniques in the workplace.