1 hour instructor-led seminar or webinar
For
general audience
Overview
This class will cover good communication vs. poor communication as well as understanding what assertive communication is. We will review a communication model to determine the purpose, focus and process of assertive communication. Tips and obstacles to good communication will be reviewed.
Learning objectives
Topics covered in this seminar include:
- Good vs Poor Communication
- Understanding assertive communication
- Communication model
- Tips for good communication
- Saying “no”
- Obstacles for good communication
* indicates a seminar that can be deducted from your value add credits