Teamwork is one of the key elements of a company’s success. Yet, team members sometimes find it difficult to work together for a number of reasons. The result is a conflict situation with negative consequences that can reduce productivity in the workplace and be a real challenge for both employees and people leaders. As people leaders, what is your role in these situations? When should you intervene? Do you tend to wait too long to intercede? How do you recognize the first signs of a conflict? Which attitude is preferable and what concrete actions can you take to resolve a conflict? All of these questions will be answered in this seminar.
At the end of this seminar, participants will be able to do the following:
- Identify different types of conflict.
- Understand the process of conflict analysis.
- Apply coaching skills for conflict management.
- Access conflict management tools.