Expect the unexpected

3.5 hour instructor-led workshop
For people leaders and employees


Traumatic events are often unexpected, sudden, and overwhelming. This workshop will train participants how to respond in the event of a critical incident—from a robbery to a workplace accident, an incident of serious violence to one of terrorism. Whether your organization has individuals in safety-sensitive positions or public service responsibilities, is in a high-risk industry such as transportation or banking, or is experiencing a higher-than-average level of change, you need to be prepared. Participants will be equipped with the resources and information to help others resume their routines and address their concerns as quickly as possible.

Learning objectives

At the end of this workshop, participants will be able to do the following:

  • Define the term traumatic situation.
  • Identify predictable reactions to a traumatic situation and types of interventions that can support people in crisis.
  • Apply practical skills and strategies to deal with a traumatized individual.
  • (People leaders will learn to) recognize signs and facilitate discussions with troubled employees.