Emotional Intelligence: A Guide to How it Works*

1 hour instructor-led seminar or webinar
For general audience


In this seminar, participants will be introduced to the concept of Emotional Intelligence and learn about the connection between their thinking, emotions, and resulting behaviours. Employees will uncover the tools and techniques to apply what they have learned to one of their own situations through an activity. They will also have an opportunity to reflect on their learning and think about how they will incorporate Emotional Intelligence into their lives.

Learning objectives

At the end of this seminar, participants will be able to do the following:

  • Explain what Emotional Intelligence is and is not
  • Identify your own primary and secondary emotions
  • Describe the connection between the brain and emotional responses
  • Use Emotional Intelligence to change and control your emotions
  • Apply Emotional Intelligence to your own situations


* indicates a seminar that can be deducted from your value add credits