Workplaces can produce high achievers and dynamic team players. They can also be places where employees become regularly frustrated or annoyed with co-workers, be they bullies, people-pleasers, whiners, or gossipers. Developing techniques to address these challenging personality types can greatly increase staff’s morale and job satisfaction. This seminar will look at the distinction between difficult behaviour and difficult people and provide participants with strategies to respond effectively to challenging situations with a focus on assertive communication.
At the end of this seminar, participants will be able to do the following:
- Identify common types of difficult people.
- Understand people’s needs and motivations.
- Deal with difficult people.
- Recognize areas for personal development.