Interpersonal conflict in the workplace can have a harmful effect on organizational productivity. One of the most frustrating and potentially costly workplace challenges is dealing with the difficult situations and behaviours demonstrated by co-workers, customers, and clients during the course of the workday. Building on the employee level training, which teaches participants the essentials of dealing with difficult behaviours, this version will explore various strategies that people leaders can implement. This workshop will also give participants the necessary tools to deal with difficult behaviours in the workplace.
At the end of this workshop, participants will be able to do the following:
- Implement strategies to improve the management of employees who are demonstrating difficult behaviours.
- Support employees who are experiencing challenging situations with their co-workers
- Identify potential problem situations and respond appropriately.