Critical conversations: Conflict management

3.5 hour instructor-led workshop
For people leaders

Overview

Often, workplace conflict is caused by a difference of opinion, lack of role clarity, or personality clash. Through instruction and role-playing, this workshop will empower participants with the necessary skills to help address issues between employees. Whether it is between two individuals or a group of people, people leaders will be able to intervene in a non-threatening and supportive way. Participants will also receive the necessary tools to help their co-workers personally handle their situation

Learning objectives

At the end of this workshop, participants will be able to do the following:

  • Understand the different types of conflict and how they can arise.
  • Develop and apply new skills and a practical step-by-step process for conflict coaching.
  • Gain cooperation from their staff.