The art of managing conflict (basic)*

1 hour instructor-led seminar or webinar
For people leaders and employees

Overview

Conflict is a common part of life, a natural result of people having different points of view, values, and beliefs. When left unaddressed, workplace conflict can lead to increased absenteeism and reduced productivity. When well-managed, conflict can enhance your relationships, deepen your understanding of yourself and others, and stimulate change and growth. This seminar will provide participants with a framework for assessing the types of conflict common in the workplace and propose strategies for their resolution.

Learning objectives

At the end of this seminar, participants will be able to do the following:

  • Recognize the nature and impact of conflict.
  • Understand the effects of unresolved conflict.
  • Apply practical strategies for resolving conflict.